For Brokers & Insurers
iApprove is an automated customer onboarding solution that puts you in control of your customer support costs and premium collection.
• Reduces customer services costs
• Helps identify additional premium
• Reduces fraud
• Delivers a fast, simple and convenient digital experience to customers
Customers are asked to download the iApprove app which requests photographs of 4 key documents which are:
• Driving Licence
• My Licence check
• Proof of Address
• No Claims Bonus
iApprove chases these documents over a 14 day verification period and then automatically checks them against the declared policy details. iApprove also checks the DVLA Vehicle Database and the CUE Claims database.
Our platform processes >80% of documents fully automatically leaving your team to manage just the exceptions using our secure admin portal. Here you can:
• Manage adjusted terms and additional premiums
• Request additional documents
• Chat or message the customer via the app to resolve issues
In use, the iApprove platform has helped identify 15% of additional premium and saved 28 minutes of admin time per customer.
The iApprove service does not require systems integration to operate and is already compatible with many of the policy admin systems in the market.
Sign-up to a free trial here